Privacy Policy

Clockwork Social ("we," "us") provides done-for-you social media content services for local businesses at clockworksocial.co. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account and contact details — your name, email address, and business name when you sign up, request free sample posts, or contact us.
• Brand profile information — details you provide about your business through our intake form: what you sell, who your customers are, your brand voice, colors, and offers. We use this to create your content.
• Social media access — when you connect your Facebook Page and Instagram business account, you grant our business portfolio partner access through Meta's own tools. We store your public Page ID and Instagram account ID. We never receive or store your Facebook or Instagram password.
• Payment information — payments are processed by Stripe. We never see or store your full card details. See Stripe's Privacy Policy.

How we use your information

• To create, schedule, and publish social media content to your connected accounts.
• To send you service emails: your weekly content summary, sample posts you requested, and account notices.
• To bill your subscription and provide support.

We do not sell your personal information, and we do not send marketing emails on behalf of anyone else.

Service providers

We use a small number of processors to run the service: Stripe (payments), Google (email and data storage), Meta Platforms (publishing to your Facebook and Instagram), Anthropic (content drafting), Higgsfield (image generation), and Netlify (website hosting). Each receives only what it needs to perform its function.

Data retention

We keep your brand profile and content history while your subscription is active. If you cancel, we delete your brand profile and disconnect access to your social accounts within 30 days of your request. You can revoke our partner access yourself at any time in Meta Business Manager, which cuts off our ability to post immediately.

Your choices

• Request a copy of the information we hold about you.
• Ask us to correct or delete your information.
• Revoke social account access at any time via Meta Business Manager.
• Cancel your subscription at any time — no contracts.

Contact

Questions about this policy or your data: hello@clockworksocial.co.